Top-up Policy

At eSIMCircle, we understand how important flexibility and control over your mobile data can be  especially while traveling. That’s why select eSIM plans come with a Top-Up feature, allowing you to extend both the data allowance and validity period of your active plan without needing to purchase a new eSIM.

This policy outlines eligibility, restrictions, responsibilities, and refund considerations related to the top-up process. We encourage all users to review this policy carefully before proceeding.

1. Top-Up Eligibility & Usage Guidelines

Top-up availability depends on your eSIM plan. Fixed Data Plans allow a maximum of 10 top-ups per eSIM, while Unlimited Daily Plans are not eligible for top-ups. Please refer to the product page or contact our support team to confirm the details of your specific plan.

Key Points to Know:

  • Only non-daily plans are eligible for top-ups.

  • Top-ups are cumulative – any added data and validity are stacked onto your existing balance.

  • No new QR code is needed – all top-ups apply directly to your current eSIM profile.

📌 Example:
If you purchase a United States 1GB 7Days plan and top up with the same:

  • Your new balance becomes 2GB

  • Your new validity becomes 14 days

  • All usage continues through the same eSIM profile

2. Restrictions & Conditions

Top-ups are not available in certain cases. The following restrictions help ensure stability and prevent misuse:

❌  Top-ups cannot be applied to the following:

  • Unlimited daily data plans: These plans reset each day and do not support accumulated data or extended validity.

  • Inactive or expired eSIMs: Once a plan expires, it cannot be extended or reactivated, even if unused.

3. Customer Responsibilities

To ensure a smooth and successful top-up, customers are responsible for:

  • Verifying that the eSIM is eligible for top-up before purchasing.

  • Confirming the eSIM is still within its valid usage period.

  • Keeping track of the expiration date to avoid missed top-up opportunities.

  • Entering the correct ICCID of the eSIM they wish to top up.

  • Keeping track of the number of top-ups made for their eSIM.

⚠️ Important Notice:
eSIMCircle is not responsible for failed top-up attempts caused by:

  • Selecting an ineligible plan

  • Attempting to top up an expired eSIM

  • Entering the wrong ICCID

  • Misunderstanding plan features

We strongly recommend reviewing the full product details and this policy before making a top-up purchase.

4. Payment & Refund Considerations

If a payment is processed but no data is added, please contact our support team for assistance.

📌 Refund processing time may vary depending on your bank or payment provider and may take up to 10 business days to reflect in your account.

📄 For full details, refer to our Refund & Cancellation Policy.

5. Changes to This Policy

eSIMCircle reserves the right to update, modify, or replace this Top-Up Policy at any time without prior notice.

  • All changes will be posted on this page

  • Updates take immediate effect upon publication

  • Continued use of our services after any change implies acceptance of the updated policy

These updates allow us to adapt to new technologies, service improvements, and network regulations globally.

6. Contact Us

For support, inquiries, or refund requests, contact us:

📧 Email: support@esimcircle.com
🌐 Website: www.esimcircle.com
📞 Mobile/WhatsApp: +84357576127