Refund & Cancellation

At eSIMCircle, we are committed to providing high-quality eSIM services with fast, secure digital delivery. Due to the nature of our products, please carefully review the following policy to understand the conditions under which refunds or cancellations may be granted.

1. Nature of Digital Products

All eSIMs are digital goods delivered electronically via email. Once a QR code or manual activation instructions are issued, the product is considered delivered and non-refundable.

2. Refund Eligibility

Refunds are evaluated on a case-by-case basis and may be approved under the following conditions:

• Non-Delivery of eSIM

If the eSIM is not received within a reasonable time (typically within 10 minutes of purchase), and our support team confirms the issue was due to a system error on our end, a refund may be issued.

• Technical Defect

If the eSIM is proven to be defective due to a platform-related issue (not caused by external factors), you may be eligible for a refund.
Refunds will not be granted for issues caused by:

  • Device incompatibility (e.g., carrier-locked phones)

  • Incorrect installation

  • Local network restrictions

  • User error

3. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • Incompatible or locked devices

  • Improper installation or failure to follow instructions

  • Accidental purchases or change of travel plans

  • Incorrect product selection

  • eSIMs that were delivered but remain unused

  • Incorrect email address or failure to check inbox/spam/promotions

4. Cancellation Policy

  • Orders cannot be canceled once the eSIM has been delivered.

  • If the order has not yet been processed and you contact us before delivery, we will try to cancel it – but due to near-instant digital fulfillment, cancellation is not guaranteed.

5. Changes to This Policy

We may update this Refund & Cancellation Policy at any time without prior notice.
Changes will be posted on this page. Continued use of our services indicates acceptance of the latest terms.

6. How to Request a Refund

If you believe you qualify for a refund, please contact us at: support@esimcircle.com

Include the following details to help us process your request promptly:

  • Full name

  • Order number (and ICCID if applicable)

  • A brief description of the issue

  • Any relevant screenshots or supporting documents

Our support team will review your request within 1–2 business days. If approved, a refund will be processed to your original payment method. Please allow up to 10 business days for the refund to reflect, depending on your payment provider.

7. Contact Us

For support, inquiries, or refund requests, contact us:

📧 Email: support@esimcircle.com
🌐 Website: www.esimcircle.com
📞 Mobile/WhatsApp: +84357576127