At eSIMCircle, we are committed to providing fast, secure, and seamless mobile connectivity through digital eSIM technology. Our eSIM products are designed to support the needs of modern travelers seeking reliable mobile data in over 150 countries and regions — all delivered instantly and electronically.

Because our products are digital and one-time use, we ask that all customers read and understand this policy before purchasing.

1. How eSIM Delivery Works

All eSIMs purchased on www.esimcircle.com are delivered digitally via email to the address provided at checkout. Your email will contain:

• A QR code for quick scanning and automatic installation (for supported devices), and

• Manual activation instructions

Delivery Timeframe:

• Most eSIMs are delivered instantly upon successful payment.

• In rare cases (due to email system delays, server load, or connectivity), delivery may take up to 10 minutes.

📬 Be sure to check all relevant email folders:

• Inbox

• Spam

• Promotions

• Updates or Social (for Gmail users)

If you don’t receive your eSIM within 10 minutes, please contact our team at support@esimcircle.com, and we’ll promptly assist you.

2. Digital Nature & Product Integrity

Each eSIM is digitally generated and tied to a unique activation profile, which links the plan to your device.

Once your eSIM details are sent:

✅ The product is considered delivered
❌ Returns are not available
⛔ Access to the QR code or manual credentials cannot be revoked

This is to protect users and prevent misuse, including unauthorized duplication or resale of digital products.

3. How to Prepare Before Purchasing

To ensure a smooth activation and avoid any delays, please verify the following before placing your order:

✅ Your device is carrier-unlocked (not tied to a specific mobile provider)

✅ Your device is eSIM-compatible

✅ You’ve entered the correct email address at checkout

4. What to Do If Something Goes Wrong

If you haven’t received your eSIM or are experiencing technical issues, our support team is ready to assist you.

Please reach out to us at support@esimcircle.com. We typically respond within 1–2 business days and will work closely with you to resolve the issue in accordance with our Refund & Cancellation Policy.

5. Why eSIMs Cannot Be Returned

eSIMs differ from physical products in critical ways:

• They are delivered instantly

• Their credentials cannot be revoked once sent

This approach aligns with standard practices across the digital goods industry and ensures fairness for all users.

6. Changes to This Policy

eSIMCircle reserves the right to update or amend this policy at any time without prior notice. Changes will be published on this page and become effective immediately upon posting.

Continued use of our website and services constitutes acceptance of the updated terms.

7. Contact Us

For support, inquiries, or refund requests, contact us:

📧 Email: support@esimcircle.com
🌐 Website: www.esimcircle.com
📞 Mobile/WhatsApp: +84357576127