At eSIMCircle, we strive to ensure seamless and prompt delivery of our digital eSIM products to enhance your travel and connectivity experience.

1. Delivery Method

All eSIM products are delivered digitally via email to the address provided during checkout.

Your delivery will include:

• A QR code for eSIM installation, or

• Manual activation details

These credentials allow you to install the eSIM on your compatible and carrier-unlocked device.

2. Delivery Timeframe

eSIMs are typically delivered instantly upon successful payment.

However, in rare cases, delivery may take up to 15 minutes due to system processing or email provider delays.

📌 Tip: If you haven’t received your eSIM shortly after purchase, please check:

• Your Inbox

• Spam, Promotions, and Other folders

3. Accuracy of Information

To ensure successful delivery and activation, it is the customer’s responsibility to:

• Provide a valid and accurate email address during checkout

• Confirm your device is eSIM-compatible and carrier-unlocked before purchase

👉 We recommend reviewing our Device Compatibility Guide and checking with your device manufacturer, as eSIM functionality may vary by model, region, and software version.

4. Non-Delivery Resolution

If you have not received your eSIM within 30 minutes of successful payment:

1. Double-check all email folders (Inbox, Spam, Promotions, etc.)

2. If still not received, contact us at 📧 support@esimcircle.com with the following details:

   • Full name

   • Order number

   • Email used during checkout

Our support team will investigate and resolve your issue as quickly as possible.

5. Additional Notes

• eSIMCircle products are digital only — no physical shipping is required.

• Install your eSIM only when ready to use, especially while traveling internationally. Activation may immediately start the validity or data period, depending on the plan.

• We are not responsible for delivery failures resulting from incorrect email addresses or user input errors at checkout.