Delivery Policy

At eSIMCircle, we are committed to providing fast, seamless delivery of our digital eSIM products to support your travel and connectivity needs.

1. Delivery Method

All eSIMs are delivered electronically via email to the address provided at checkout.

Your email will include:

  • A QR code for instant eSIM installation, and

  • Manual activation instructions.

These credentials are required for installing the eSIM on a carrier-unlocked and compatible device.

2. Delivery Timeframe

  • eSIMs are typically delivered instantly after successful payment.

  • In rare cases, delivery may take up to 10 minutes due to processing or email service delays.

📌 Tip: If you do not see your eSIM email shortly after purchase, please check:

  • Your Inbox

  • Your Spam, Promotions, and other  folders.

3. Ensuring Successful Delivery

To help ensure proper delivery, customers are responsible for:

  • Providing a valid and accurate email address during checkout.

  • Verifying that their device is eSIM-compatible and carrier-unlocked.

👉 Please refer to our Device Compatibility Guide or consult your device manufacturer, as compatibility may vary by model, region, or software version.

4. If You Haven’t Received Your eSIM

If your eSIM hasn’t arrived within 10 minutes of purchase:

  1. Check all email folders, including Spam and Promotions.

  2. Contact our support team at support@esimcircle.com, providing:

    • Your full name

    • Your order number

    • A brief description of the issue

    • Any relevant screenshots or documentation

We will review your case promptly and assist you as soon as possible.

5. Important Notes

  • eSIMCircle products are 100% digital – no physical shipping is required.

  • Only activate your eSIM when you are ready to use it, especially while traveling. Activation may begin the validity or data period of your plan.

  • We are not responsible for delivery issues caused by:

    • Incorrect or misspelled email addresses

    • Inaccurate customer input during checkout

6. Changes to This Policy

We reserve the right to update this Delivery Policy at any time without prior notice.
All changes will be posted on this page. Continued use of our services implies your acceptance of the latest policy.

7. Contact Us

For support, inquiries, or refund requests, contact us:

📧 Email: support@esimcircle.com
🌐 Website: www.esimcircle.com
📞 Mobile/WhatsApp: +84357576127