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How to reset network settings without deleting your eSIM

Updated

You can reset network settings without losing your installed eSIM, but the reset removes saved Wi-Fi networks, VPN settings and custom APNs, and may turn Data Roaming off. Use it only as a last resort, and never choose an option that erases eSIMs or the whole phone.

When to reset network settings

Try it only after the other checks: the eSIM line on, Data Roaming on, the eSIM chosen for mobile data, Airplane Mode toggled, the phone restarted and a network selected manually. Start with the No Service checklist.

Before you reset

  • Make sure you know your Wi-Fi passwords.
  • Have your order email ready if your eSIM needs an APN.
  • Take a screenshot of the eSIM's cellular settings.

How to reset network settings on iPhone

  1. Open Settings > General > Transfer or Reset iPhone.
  2. Tap Reset, then Reset Network Settings, and enter your passcode if asked.

Do not choose Delete All eSIMs (in the same Reset menu) or Erase All Content and Settings.

How to reset network settings on Android

Samsung Galaxy

  1. Open Settings > General management > Reset.
  2. Tap Reset mobile network settings (on some models Reset network settings, which also resets Wi-Fi and Bluetooth).
  3. Tap Reset settings, then Reset.

Google Pixel

  1. Open Settings > System > Reset options.
  2. Tap Reset mobile network settings and confirm.

Do not choose a factory reset or any option that erases data or eSIMs, and do not remove the eSIM in SIM manager or SIMs. Menu names vary by brand.

What to redo after the reset

  1. Check that the travel eSIM line is on.
  2. Choose it again as the mobile data line.
  3. Turn Data Roaming back on for the eSIM: see should I enable Data Roaming.
  4. Enter the APN again if your eSIM needs one: see how to set the APN.
  5. Rejoin your Wi-Fi networks and set up any VPN again.

Quick answers

Will resetting network settings delete my eSIM?

No. Reset Network Settings on iPhone and Reset mobile network settings on Android keep installed eSIMs. Options such as Delete All eSIMs, Erase All Content and Settings or a factory reset can remove them, so never choose those.

Still not working?

Reply to your order email or write to us through the contact page (support@esimcircle.com). To get a fast answer, include your order number, the eSIM's ICCID, the country and network name your phone shows, and screenshots of the error and of the eSIM's cellular settings. See what to send support for where to find each item.

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