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Connectivity & Troubleshooting

eSIM "No Service" at your destination: step-by-step fix

Updated

eSIM "No Service" or no signal at your destination usually means the line is turned off, Data Roaming is off, or the phone has not yet registered on a partner network. Work through these checks in order and test after each one.

eSIM No Service: before you start

Make sure you are inside the plan's coverage area. The product page lists the countries and partner networks for your plan: find it from all destinations. A plan for one country does not connect in a neighbouring one.

Step 1: Check the eSIM line, Data Roaming and data line

iPhone

  1. Open Settings and tap Cellular (or Mobile Data). Tap the travel eSIM and make sure Turn On This Line is on.
  2. On the same screen, tap Cellular Data Options and turn on Data Roaming.
  3. Go back, tap Cellular Data and choose the travel eSIM.

Android

  • Settings > Connections > SIM manager: the switch next to the eSIM is on, and under Primary SIM, Mobile data is set to the eSIM.
  • Settings > Connections > Mobile networks: Data roaming is on.
  • Settings > Network & internet > SIMs: tap the eSIM, check that Use SIM and Roaming are on.
  • Back on SIMs, under "Your primary SIMs", set Mobile data to the eSIM.

The first two bullets are for Samsung, the last two for Google Pixel. Menu names vary by brand.

Step 2: Reconnect to the network

  1. Turn Airplane Mode on for about 30 seconds, then off.
  2. Restart the phone: power it off, wait about 30 seconds, then turn it on.
  3. On iPhone, check Settings > General > Date & Time and make sure Set Automatically is on.
  4. Wait a few minutes in an open area with good coverage. Registration can take a while, especially right after landing.

Step 3: Help the phone find the right network

  1. Turn your home SIM off for a moment to test the eSIM on its own.
  2. Choose one of your plan's partner networks yourself: see how to select a network manually.
  3. Switch the network type to LTE/4G instead of 5G. iPhone: tap the travel eSIM, then Cellular Data Options > Voice & Data > LTE. Samsung: Mobile networks > Network mode. Pixel: tap the eSIM in SIMs > Preferred network type.
  4. Install any software update. On iPhone, a carrier settings update may also be offered in Settings > General > About.

Step 4: Last resort

If nothing helps, reset network settings. This keeps your eSIM but removes saved Wi-Fi networks and custom APN settings. Never delete the eSIM.

Signal but no internet?

If you see a network name and signal bars but pages do not load, the problem is different: see cannot connect to the internet after activating and check the APN.

Still not working?

Tell us which steps you have already tried. Reply to your order email or write to us through the contact page (support@esimcircle.com). To get a fast answer, include your order number, the eSIM's ICCID, the country and network name your phone shows, and screenshots of the error and of the eSIM's cellular settings. See what to send support for where to find each item.

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