What to send eSIM support for faster help

To get eSIM support quickly, send your order number, the eSIM's ICCID, the country and network your phone shows, what you have already tried, and screenshots of the error and your eSIM settings. Reply to your order email, write to support@esimcircle.com, or use the contact page.

What to include when you contact eSIM support

• Order number and the email address used for the order.
• ICCID of the eSIM (see below).
• Phone model and software version.
• Where you are: country and city.
• Network name shown on your phone, or "No Service".
• What you tried, for example restart, Data Roaming on, manual network.
• Screenshots (see below).

Where to find your ICCID

The ICCID is shown for each eSIM in your order email. You can also find it on the phone:

iPhone

Go to Settings > General > About and scroll down to the ICCID. Touch and hold a number to copy it.

Android

On Samsung, go to Settings > About phone > Status information > SIM card status. Not every model shows the ICCID there. Menu names vary by brand, so if you cannot find it, the ICCID from your order email is enough.

Screenshots that help most

• The error message, exactly as it appears.
• iPhone: Settings > Cellular, the travel eSIM's own page, and its Cellular Data Network screen if you entered an APN.
• Samsung: SIM manager, Mobile networks and Access Point Names.
• Pixel: Network & internet > SIMs and the eSIM's settings page.
• The top of your screen, showing signal and network name.

How to reach us

• Reply to your order email. This keeps your order details in the same conversation.
• Email support@esimcircle.com.
• Use the contact page.

Keep your details safe

Never share passwords, card numbers or one-time login codes. Do not post your QR code or activation code publicly. While you wait, do not delete the eSIM: turn the line off instead.

Try these first

Many problems can be solved in a few minutes with the eSIM No Service checklist or cannot connect after activating.