"This code is no longer valid": why your eSIM code fails

"This code is no longer valid" means the eSIM's QR code or activation code has already been used. In most cases the eSIM is already installed on your phone. Samsung may say "Plan already in use", and some phones show "eSIM cannot be added".

Why the code is no longer valid

Each eSIM code works once, on one device. The message usually appears because:

• The eSIM installed on the first try, even if an error or a slow connection made it look like it failed.
• The code was scanned again after a successful installation.
• The code was scanned by another phone, for example a family member's.
• The eSIM was installed and later deleted.

How to check if the eSIM is already on your phone

iPhone

1. Open Settings and tap Cellular (or Mobile Data). Look for the travel eSIM in the list of SIMs. It may be turned off.
2. To confirm, go to Settings > General > About, scroll down and compare the ICCID with the one in your order email.

Android

• Samsung: Settings > Connections > SIM manager. To see the ICCID, go to Settings > About phone > Status information > SIM card status (not shown on every model).
• Google Pixel: Settings > Network & internet > SIMs.

Menu names vary by brand.

If you find the eSIM

You are ready. Leave it installed and turn it on when you arrive. Then turn on Data Roaming for it and choose it as your mobile data line: see should I enable Data Roaming. If it shows "No Service" before your trip, that is normal.

If the eSIM is not on your phone

1. Stop scanning the code.
2. Check any other phone that may have scanned it.
3. If you deleted it, read can I reinstall my eSIM if I deleted it.
4. Contact support before buying another eSIM.

Quick answers

Can I scan the QR code again to fix the error?

No. Each QR code and activation code can be used once. Scanning it again will show the same message.

I deleted the eSIM. Can I use the same code again?

Usually not. Contact support with your order number before buying a new eSIM, so we can check whether the eSIM can be restored or replaced.

Still not working?

Tell us which phone the code was scanned on and when. Reply to your order email or write to us through the contact page (support@esimcircle.com). To get a fast answer, include your order number, the eSIM's ICCID, the country and network name your phone shows, and screenshots of the error and of the eSIM's cellular settings. See what to send support for where to find each item.