How to check eSIM data usage, and why your phone differs

To check eSIM data usage, open My eSIMs in My account, or use Order lookup if you have no account. The figure there comes from the network and is the one that counts. Your phone's own counter usually shows a different number.

Where to check eSIM data usage

• With an account: My account > My eSIMs.
• Without an account: Order lookup, using the email address from your order and the one-time code we send.

Usage comes from the network and can lag by up to a few hours. We also email you when data runs low and when the eSIM is about to expire.

Why your phone's data counter is different

• Different start date. The phone counts since its own reset date or billing cycle, not since your plan started. On iPhone the counter runs until you tap Reset Statistics at the bottom of Settings > Cellular.
• Other SIMs. The counter may include data used on your home SIM.
• Rounding and timing. Phones and networks round differently, and network figures arrive later.
• Background and hotspot data. Updates, backups and devices on your hotspot all count.

Tips to save data

• Use Low Data Mode (iPhone) or Data Saver (Android) for normal use. Turn it off while troubleshooting a connection.
• Set app updates, photo backup and podcast downloads to Wi-Fi only.
• Turn off mobile data for apps you do not need: on iPhone, in the app list under Settings > Cellular.
• Lower video quality in streaming apps, and turn off autoplay.
• On Android, set a warning. Samsung: Settings > Connections > Data usage > Billing cycle and data warning. Pixel: Settings > Network & internet > SIMs, tap the eSIM > Data warning & limit.

What happens when data runs out

• Standard plans: data stops until you top up. A top-up adds data and validity to the same eSIM, with nothing to reinstall (up to 10 top-ups per eSIM).
• FLEX365: after the daily high-speed allowance, the connection continues at reduced speed until the next 24-hour cycle. You can add days to the same eSIM.

Top up before the eSIM expires. Turning the eSIM off does not pause its validity once it has started.

Quick answers

Why does my phone show a different amount of data used?

Your phone counts from its own reset date, may include data from another SIM and rounds differently. The network's count, shown in your account, is the one that applies to your plan.

Can I top up after the eSIM expires?

No. Top-ups must be made before the eSIM expires. An expired eSIM cannot be topped up, so you would need a new eSIM.

Still not working?

If the remaining data looks wrong, send a screenshot of your account page and of your phone's counter. Reply to your order email or write to us through the contact page (support@esimcircle.com). To get a fast answer, include your order number, the eSIM's ICCID, the country and network name your phone shows, and screenshots of the error and of the eSIM's cellular settings. See what to send support for where to find each item.