Didn't receive your eSIM email? Where to find your eSIM

If you didn't receive your eSIM email, first check your spam, junk and promotions folders. You can also see your eSIM in My account, or use Order lookup if you checked out without an account.

Didn't receive your eSIM email? Check every folder

1. Look in Spam or Junk, and in tabs such as Promotions or Updates.
2. Search your mailbox for "eSIMCircle" or for your order number.
3. Allow a little time after payment. Delivery can occasionally take longer than usual.
4. If you find the email in spam, mark it as not spam so future emails, such as low-data and expiry reminders, reach your inbox.

Check the email address on your order

A small typo in the address is a common cause. Look at your payment confirmation or receipt to see which address was used. If it is wrong, contact us with your order number and the correct address.

View your eSIM without the email

• With an account: sign in to My account and open My eSIMs.
• Without an account: go to Order lookup, enter the email address you used and the one-time code we send you.

There you can see your eSIM details and remaining data.

Keep your eSIM details private

The QR code and activation code can be used only once. Do not forward them to anyone or post them online, and install the eSIM only on the phone you will travel with. When you are ready, follow our installation guide.

Still can't find it?

Write to us through the contact page or at support@esimcircle.com. Include your order number (or payment receipt), the email address you used at checkout and the date of purchase. Please do not buy the same eSIM again while you wait.